Customer Complaint Process
Customer Complaint/Suggestion Process – BSI-UAE
Bank Saderat Iran always makes every effort to provide all our customers with excellent customer service. In the rare case that we might not get things right, let us know what happened so we can resolve it.
Complaint/Suggestions
In order to file a complaints with any of our Products or Services, please follow the following steps:
- Approach your branch in writing to resolve your complaint stating in the letter that you intend to refer the grievance.
- You can raise your complaint through the dedicated email system: businesscare@bsi.co.ae with relevant details likes name & address, account No. and the details of your concerns.
- Complaint/Suggestions can be sent to the following address with relevant details.
Address
Complaint Management, Bank Saderat Iran, Al Maktoum road, Dubai UAE.
Phone:
BSI-UAE Is committed to responding to your concern within 48 hours.
Acknowledgement
Within 2 business days of the receipt
Note : Within 2 weeks if the complaint is of minor nature and does not require detailed investigation. However, final reply must be issued within 30 complete business days from the lodgment of the complaint.
More than 14 days can report to Sanadak if case is not resolved or not satisfied 800 SANADAK +9714 6035267 businesscare@bsi.co.ae. SANADAK Unit – Emirates Institute of Finance Building – Ground Floor – Sultan Bin Zayed The First Street - Abu Dhabi
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